If you have forgotten your user name or password for access to the Veterans Information Portal, or you can't get into the TAS (The Appraisal System) or ACE (Automated Certificate of Eligibility),
your user ID is locked the fifth time you try to log on with the ID and an invalid password. Once locked, your account must be unlocked by the VIP Help Desk, firstname.lastname@example.org
. The failed password count is cumulative and applies to each person attempting to log on with that ID, even on separate machines, separate offices, or at different times. The failed log-on attempt count is reset to zero with each successful log on.