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I'm dissatisfied with my Patient Advocate contact; what is the next step for resolving my concern?

Published 11/16/2004 12:06 PM   |    Updated 10/16/2012 12:41 PM
If I am not satisfied with the outcome of my contact with a Patient Advocate, what is the next step for resolving my concern?
We try to resolve your concern at the lowest possible level for your convenience. However, if you are not satisfied with the outcome of your contact with the Patient Advocate, you may contact the Director of the involved VA facility. The preferred method of contact is a written document outlining your concerns in detail. This will allow the Director to assess your concerns and make a final decision. The decision will be provided by phone or in writing.
If you are not satisfied with the assistance provided by the medical facility Director, you may contact the VISN Director in writing.
You also have the right to appeal decisions made by a VA medical facility to the Board of Veterans’ Appeals. Typical issues that are appealed include medication payment debts and reimbursement for medical services received outside of VA that were not authorized by us. Decisions concerning clinical care such as whether or not medical care is needed, the type of medical treatment needed, a provider’s decision to prescribe (or not to prescribe) a particular drug, or whether to order a specific type of treatment, are not within the Board’s jurisdiction.
You have one year from the time you are notified of a decision to file an appeal. For more information, or to receive a booklet explaining the appeals process in detail, contact the Department of Veterans Affairs, Board of Veterans’ Appeals, 810 Vermont Avenue NW, Washington D.C. 20420. You may also view additional information via the Internet at