If I'm not satisfied with my health care, whom do I contact?
Published 11/16/2004 12:02 PM |
Updated 03/01/2011 04:11 PM
If I am not satisfied with some aspect of my care, whom do I contact?
VA supports your right to present concerns, unmet needs, or complaints to us without fear of reprisal or having your access to care compromised. A Patient Advocacy Program is in place at each VA health care facility to ensure that your concerns are addressed in a convenient and timely manner.
PatientAdvocates are highly trained professionals who help resolve your concerns about any aspect of your health care experience, particularly those concerns that cannot be resolved at the point of care. Each PatientAdvocate is empowered to ensure that you receive the maximum benefits you are entitled to by law.
PatientAdvocates act as VA representatives to listen to any questions, problems, or special needs you may have. They will refer your concerns to the appropriate Medical Center staff for resolution and act on your behalf to assist in explaining your point of view. PatientAdvocates can be reached through the nursing or support staff in any clinical area.