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What should I do if I have a health question or problem that isn’t a life-threatening emergency?

Published 11/15/2004 05:46 PM   |    Updated 02/28/2011 06:24 PM
What should I do if I have a health question or problem that isn’t a life-threatening emergency?
Many facilities now offer telephone health advice services to veterans 24 hours a day, seven days a week, including weekends and holidays. The name of this program is VA Telehealth. If you have symptoms, questions, or need advice about any health care problem, the VA Telehealth nurse would be available to offer you advice and help you decide whether you can be treated at home or not.
When you call the VA Telehealth Nurse, be ready to provide some important information so the Nurse can help you. The Nurse will need to know:
· Your full name
· Your social security number
· Your current address
· Your phone number including area code
· The VA medical center or clinic where you usually receive care
· A list of the medications you are currently taking including over-the-counter products, herbal products and dietary supplements
· And a complete description of your current medical problem. Be sure to tell the Nurse what the problem is, when it started, what you have tried for treatment and if there is anything that makes it feel worse or better.