Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.
 

Search

Advanced Search
Screen Reader users press enter to Limit by Topic.  Limit by Topic
Search Tips
Search filters applied

Not registered in DEERS, or received and error message while trying to register, or not sure if you are in DEERS

Published 11/15/2013 07:45 AM   |    Updated 05/18/2017 12:09 PM
I just tried the web site and could not find an access point for a veteran who is not in DEERS.   I spoke to a representative who stated that if a veteran is not in DEERS, VA can add a veteran to DEERS. Is this correct?   If so, does it require an in-person visit to a VA regional office?   How is this supposed to work for elderly and disabled older persons?

------------------------------------------------------

If a Veteran is not in DEERS or simply unsure, he or she may request to be added by:

  •  Calling VA's toll free telephone number at 1-800-827-1000 for assistance, 
  •  Visiting a VA regional office, or
  •  Logging into the Internet at https://iris.custhelp.com/app/ask and following the steps below:
    •  State that you need to be added to DEERS in the "Question" data field, 
    •  Under "Please Select a Topic" select "Add Veteran to DEERS/Upgrade" from the drop down list,
    •  Then select the subtopic, "Can't register (Not in DEERS msg.)." and
    •  Then select "Question" for the type of inquiry.