Published 08/10/2012 09:03 AM |
Updated 08/10/2012 09:03 AM
Post-audits on foreclosure claims are eligible for audit 60 days after claim payment. When evaluating servicer performance, will VA take into account the fact that numerous claims will have been submitted prior to VA identifying issues and additional training being conducted? Will this pool of claims effect tier ranking, post-audit increases, etc?
We are currently collecting data to establish the tier ranking application. Business Rule failures can be viewed by servicers within each event but will also be available on the post-audit report with details if necessary.