If the customer is on an active repay, should the letter still be mailed?
Yes. VA believes the borrower should be able to recognize that this is a standard form letter that is sent even when a repayment plan is in place.
Veterans Crisis Line:
1-800-273-8255 (Press 1)
U.S. Department of Veterans Affairs | 810 Vermont Avenue, NW Washington DC 20420
Last updated March 19, 2015.