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Known VDC / eBenefits Issues and Workarounds.

Published 11/18/2011 03:01 PM   |    Updated 11/18/2011 03:01 PM
Are there any known VDC / eBenefits issues and workarounds?

Below are three known issues with workarounds:

User Experience Issue


If the user selects the Back button in the browser to navigate from the Final Review page back to the Dependent Summary page, the user may see non-edited Child Dependent status' changed to "Update Pending" when no changes have been made.

This is a display issue. The user can still continue and submit the application.

In Internet Explorer 7, a user may be unable to select an item from the drop-down list.

Microsoft's latest security patch has introduced a bug into IE7 in certain configurations. You may still select items in a drop-down list by navigating the list with the arrow keys on your keyboard. Alternate solutions include updating your local IE7 to a more current version, updating your local IE7 with the Microsoft hotfix, or accessing the online application with another browser such as FireFox.

If the child was marked as not living with the veteran and a guardian was entered, the user cannot delete a dependent child that has a status of "Update Pending" in the Dependent Summary.

In order to remove the child, the application must be deleted and restarted.